Privacy Policy

Last Updated: December 24, 2024

1. Introduction

Welcome to Hedra.cloud ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hedra.cloud and use our AI video generation services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you provide directly to us, including:

  • Contact Information: When you contact us through our contact form or email, we collect your name, email address, and any message content you provide.
  • Content Uploads: Images, audio files, and other media you upload to our AI playground for video generation purposes.
  • Feedback and Communications: Any feedback, suggestions, or other communications you send to us.

2.2 Information Collected Automatically

When you access our Service, we may automatically collect certain information, including:

  • Usage Data: Information about how you use our Service, including pages visited, time spent on pages, and features used.
  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
  • Log Data: Server logs that include your IP address, browser type, referring/exit pages, and timestamps.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

2.3 Information from Third Parties

We may receive information about you from third-party services that you use to access our Service, such as social media platforms or authentication services, if we implement such features in the future.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

  • To provide, maintain, and improve our AI video generation services
  • To process your uploaded content and generate videos
  • To respond to your inquiries and provide customer support
  • To analyze usage patterns and optimize our Service

3.2 Communication

  • To send you technical notices, updates, and administrative messages
  • To respond to your comments, questions, and requests
  • To communicate with you about our Service and related matters

3.3 Legal and Security

  • To comply with legal obligations and enforce our Terms of Service
  • To protect the rights, property, and safety of our users and others
  • To detect, prevent, and address technical issues and security vulnerabilities

4. Data Retention and Storage

4.1 Content Retention

We process your uploaded content (images and audio) solely for the purpose of generating videos. We do not permanently store your uploaded content on our servers unless explicitly requested by you or required for technical reasons. Generated videos are typically available for download for a limited time after creation.

4.2 Data Retention Periods

  • Uploaded Content: Temporarily stored during processing and deleted within 24-48 hours unless otherwise specified
  • Generated Videos: Available for download for up to 7 days, then automatically deleted
  • Usage Data: Retained for up to 2 years for analytics and service improvement purposes
  • Contact Information: Retained as long as necessary to respond to your inquiries or as required by law

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, such as cloud hosting providers, analytics services, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

5.4 Protection of Rights

We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure data centers and infrastructure
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and correct your personal information. Since our Service currently does not require account registration, most of your data is processed temporarily. If you have concerns about your data, please contact us.

7.2 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.

7.4 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Regional Privacy Rights

12.1 European Union (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

12.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://hedra.cloud/contact.html

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

14. Effective Date

This Privacy Policy is effective as of the date listed at the top of this document and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.